Over the last three years, Nellie has developed customer programs and written copy for marketing materials, internal websites, style guide documents, and email campaigns.
Nellie is in charge of automation programs that create internal efficiency while adding value and nurturing clients. A hybrid role, she is trusted to create internal educational assets and has developed communication style guides in order to refine messaging, create consistency, and improve the customer experience.
On a day-to-day basis, Nellie co-owns a book of business supporting over 700 clients with an annual revenue upwards of $8.5 million USD.
Nellie’s focus at Oracle was client engagement. She helped lead the development of Oracle’s online customer community, for which she developed the UI and UX mockups and website copy.
Pre-COVID, Nellie coordinated and managed C-Level Strategy Councils such as the CIO, CFO, and CSCO boards. These events listened to the voices of over 1000 companies to deliver results and innovation based on concrete feedback.
Image: Customer Success Council Members Meet in Singapore. Used With Permission.
Nellie rediscovered her love for creative writing during the COVID-19 pandemic. Since then, she has written two books, begun a third, and enrolled in a Master of Creative Writing at the University of Melbourne.
She intends to self-publish her first book online.